Subscription & No Refund Policy
At Onena Care Group Solutions, we are committed to providing reliable and consistent staffing services. Please review our subscription and cancellation terms carefully.
1. Subscription Billing
- All subscriptions are billed on a monthly basis.
- Payments are due on the 1st day of each month.
- Subscription services automatically renew on the 1st of each month unless canceled.
2. Cancel Anytime Policy
- Clients may cancel their subscription at any time.
- Cancellation must be submitted in writing before the next billing cycle to avoid renewal charges.
3. No Refund Policy
- All subscription payments are non-refundable once processed.
- If cancellation occurs before the 1st of the month (before renewal), no refund will be issued for prior payments.
- If cancellation occurs during the month after renewal, the subscription remains active for the remainder of that billing period and no full refund will be issued.
4. Proration Terms
- If a subscription is canceled within the billing month, services may be prorated at the company’s discretion.
- If cancellation occurs one (1) day after renewal (on or after the 2nd of the month):
- 50% of the renewal payment will be refunded.
- 50% will be retained to cover administrative costs and reassignment of CNA, RN, or LPN staff to other assignments.
5. Staffing Reassignment Fee
Due to the operational costs involved in reassigning licensed professionals (CNA, RN, LPN) to different client assignments, a portion of the subscription fee will be retained when applicable.
By subscribing to Onena Care Group Solutions services, you acknowledge and agree to this No Refund Subscription Policy.