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Privacy Policy

Effective Date: 01/01/2026

Onena Care Group / Onena Home Healthcare (“we,” “our,” or “us”) is committed to protecting the privacy, security, and confidentiality of our clients’ personal, financial, and health-related information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or make payments for services in the United States.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Address
  • Phone number
  • Email address

Payment Information

  • Billing information
  • Transaction details (date, amount, payment status)

⚠️ We do NOT store full debit or credit card numbers.

Health-Related Information (HIPAA Awareness)

If applicable, we may receive limited health-related information necessary to provide services, such as care needs or safety assessments. This information is handled in accordance with applicable federal and state privacy laws.

2. Payment Processing (Stripe Compliance)

All online payments are securely processed through Stripe, a PCI-DSS compliant third-party payment processor.

  • Onena Care Group does not store, process, or have access to your full debit or credit card number, CVV, or PIN.
  • Stripe’s use of personal information is governed by its own Privacy Policy and Terms.

Stripe complies with:

  • PCI-DSS security standards
  • Industry-leading encryption protocols

3. How We Use Information

We use collected information to:

  • Process payments and billing
  • Provide requested services
  • Communicate regarding care, scheduling, or billing
  • Maintain accurate records
  • Comply with legal, regulatory, and accounting requirements

We do not sell, rent, or trade personal or payment information.

4. HIPAA & Health Information

While Onena Care Group primarily provides non-medical home care services, we recognize the importance of safeguarding health-related information.

  • Any health-related information is accessed only by authorized personnel.
  • Reasonable administrative, technical, and physical safeguards are used to protect confidentiality.
  • Information is shared only as permitted by law or with authorized parties.

5. Data Security

We implement appropriate safeguards to protect your information, including:

  • Secure servers and encrypted connections
  • Limited access to sensitive information
  • Secure third-party platforms (including Stripe)

While no system is completely secure, we take reasonable steps to protect your data.

6. Consumer Rights (United States)

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Ask questions about privacy and data handling
  • Request information regarding payment security

7. Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on this page with a revised effective date.

8. Contact Information

If you have questions about this Privacy Policy, payment security, or privacy practices, contact:

Onena Care Group / Onena Home Healthcare
Email: info@onenacaregroup.com
Phone: 586-210-2645

Terms & Conditions

Effective Date: 01/01/2026

These Terms & Conditions govern the use of our website and payment services.

1. Services

Onena Care Group provides non-medical home care and related support services. Services are subject to availability and may vary by location.

2. Payments

  • Payments may be made via debit card, credit card, or other approved electronic methods.
  • All payments are processed securely through Stripe.
  • You agree to provide accurate billing information.
  • Charges must be paid in accordance with agreed service terms.

3. Refunds & Billing Disputes

Refunds and billing disputes are handled according to company policy. Please contact us directly regarding any concerns before initiating a chargeback.

4. No Medical Advice

Information provided on this website does not constitute medical advice. Onena Care Group does not diagnose or treat medical conditions.

5. At-Will Services

Service agreements do not create a guarantee of ongoing services and may be modified or discontinued in accordance with applicable law.

6. Limitation of Liability

To the extent permitted by law, Onena Care Group is not liable for indirect, incidental, or consequential damages arising from use of this website or payment services.

7. Governing Law

These Terms & Conditions are governed by the laws of the United States and the state in which services are provided.

8. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of updated terms.